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Pioneer Bank


Pioneer Bank


When Pioneer Bank introduced a new banking concept that would revolutionize the client experience and establish a unique competitive advantage, CSArch was hired to completely renovate several branches throughout the Capital District.

I already had high expectations from CSArch, but the work exceeded them. The level of attention each member of the team showed proved they cared as much as we did about the finished product."

Thomas Amell, President and Chief Executive Officer at Pioneer Bank
Clifton Park

The new Clifton Park branch served as a pilot for Pioneer's new banking concept - boutique banking. The branch introduced pod banking to move to a non-traditional, collaborative teller-client relationship, and features a coffee bar, retail area, and UPS packaging and shipping services.

North Greenbush

Pioneer decided to relocate the East Greenbush location to create a new branch in Greenbush Commons. The unique design, modern and inviting, includes a conference room, office space, coin counter, ITM/ATM, and retail space.

Downtown Albany

The relocated downtown Albany branch includes an open pod island with two stations to handle full-service transactions in the center of the space. An upstairs conference room resolves space concerns with floor-to-ceiling glass walls to provide transparency and openness. 


Pioneer opened the Schenectady branch in 2015, which features the Capital Region's first Interactive Teller Machine (ITM) technology. Glass-enclosed offices and large front windows make the narrow space feel larger, promoting employee health and well-being. 

Project Scope

Beginning in 2013, CSArch renovated ten Pioneer Bank branches to reflect its re-invented image and shift toward a new banking concept. Consumers and clients can now shop, bank, and ship all in one location, and are immersed into a banking experience that improves the teller-client relationship.

A full range of design services were provided by CSArch, including architecture, programming, interior design, furniture selection, and millwork design. The project team worked closely with contractors and bank leaders to design each banking component. A combination of solid surface materials, plastic laminates, LED lighting, ceramic floor tile, and interior glazing were used to transform Pioneer's image while remaining sensitive to corporate branding standards.


Clifton Park, NY

Rensselaer, NY

Albany, NY

Schenectady, NY

Completion Date



Merit Award, American Institute of Architects, Eastern NY Chapter, 2014


Banking, Corporate Offices, Retail Space

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